It looks like you're offline.

Last edited by RenameBot

August 31, 2008 | History

Edit

Valarie A. Zeithaml

We need a photo of Valarie A. Zeithaml

18 works Add another?

Most Editions

Most Editions First Published Most Recent Top Rated Reading Log Trending Random

Details Grid — Show only ebooks?

Preview

Preview Book
×Close

Services marketing: integrating customer focus across the firm

by Valarie A. Zeithaml and Mary Jo Bitner First published in 1996
7 editions, 1 ebook

Preview Only

My Reading Lists:

Create a new list

Create a new list
×Close

Name:

Description:

Cancel
Services Marketing (The McGraw-Hill Series in Marketing)

by Valarie A. Zeithaml and Mary Jo Bitner First published in 2002
4 editions

Locate

My Reading Lists:

Create a new list
Preview

Delivering quality service: balancing customer perceptions and expectations

by Valarie A. Zeithaml First published in 1990
4 editions, 1 ebook

Preview Only

My Reading Lists:

Create a new list
Servqual, a multiple-item scale for measuring customer perceptions of service quality

by A Parasuraman, A. Parasuraman, Valarie A. Zeithaml, and Leonard L. Berry First published in 1986
3 editions

Locate

My Reading Lists:

Create a new list
Profiting from Services and Solutions: What Product-Centric Firms Need to Know

by Valarie A. Zeithaml, Stephen W. Brown, Mary Jo Bittner, and Jim Salas First published in 2014
2 editions

Locate

My Reading Lists:

Create a new list
Defining and relating price, perceived quality, and perceived value

by Valarie A. Zeithaml First published in 1987
2 editions

Locate

My Reading Lists:

Create a new list
The nature and determinants of customer expectations of service

by Valarie A. Zeithaml First published in 1991
2 editions

Locate

My Reading Lists:

Create a new list
Communication and control processes in the delivery of service quality

by Valarie A. Zeithaml First published in 1987
2 editions

Locate

My Reading Lists:

Create a new list
Gen Combo Looseleaf Service Marketing; Connect Access Card

by Valarie A. Zeithaml First published in 2017
1 edition

Locate

My Reading Lists:

Create a new list
Preview

Service Quality (Marketing Science Institute (MSI) Relevant Knowledge Series) (Relevant Knowledge)

by Valarie A. Zeithaml First published in 2004
1 edition, 1 ebook
Borrow

Listen

Locate
My Reading Lists:

Create a new list
A conceptual framework for understanding e-service quality: implications for future research and managerial practice

by Valarie A. Zeithaml First published in 2000
1 edition

Locate

My Reading Lists:

Create a new list
Loose Leaf for Services Marketing

by Mary Jo Bitner, Valarie A. Zeithaml, and Dwayne D. Gremler First published in 2017
1 edition

Locate

My Reading Lists:

Create a new list
Preview

Services marketing in a changing environment

by Thomas M. Bloch and Valarie A. Zeithaml First published in 1985
1 edition, 1 ebook
Borrow

Listen

Locate
My Reading Lists:

Create a new list
Preview

Services marketing: integrating customer focus across the firm

by Valarie A. Zeithaml First published in 2013
1 edition, 1 ebook
Borrow

Listen

Locate
My Reading Lists:

Create a new list
Services marketing: integrating customer focus across the firm

by Valarie A. Zeithaml First published in 2013
1 edition

Locate

My Reading Lists:

Create a new list
Price and Brand Name As Indicators of Quality Dimensions (Working Paper, Report No 91-130)

by Merrie Brucks and Valarie A. Zeithaml First published in 1991
1 edition

Locate

My Reading Lists:

Create a new list
Ten lessons for improving service quality: commentary

by Leonard L. Berry, A. Parasuraman, Valarie A. Zeithaml, and Marketing Science Institute First published in 1993
1 edition

Locate

My Reading Lists:

Create a new list
Marketing de Servicios Un Enfoque de Integracion del Cliente a la Empresa- 2b: Edicion

by Valarie A. Zeithaml First published in 2002
1 edition

Locate

My Reading Lists:

Create a new list

We need a photo of Valarie A. Zeithaml

Add to List

My Reading Lists:

Create a new list

ID Numbers

OLID: OL454427A

Links outside Open Library

No links yet. Add one?

Download catalog record: RDF / JSON